Workforce Management 

Advanced forecasting and optimization services for your most important assets

 

WFM-1
 
Drop us a message and let's discuss the opportunities to realize the full advantages of true optimization and predictive analytics in your WFM process:

missions@houston-analytics.com

Contact (email)

 

Ensuring right people, in the right place at the right time.

To realize the full potential of existing Workforce Management (WFM) solutions in the market, Houston Analytics offers enhancements to these systems by applying advanced predictive analytics and world class optimization designed to meet the specific needs of each client's WFM process. 

 

Houston's WFM solutions cover three crucial aspects of workforce management and scheduling: 

Advanced forecasting: 
Improve the forecasting accuracy of the demand drivers relevant for workforce planning and scheduling.

Scheduling optimization: 
Our dedicated optimization engines allow us to enhance the shift manning and rostering logic to increase process automation and quality.

Workforce planning
Develop more advanced insights for more proactive workforce planning by leveraging data from workforce demand drivers, seasonal changes, employee sick-leave and attrition data to create efficient workforce contract structures.

WFM solution areas

 

Demand
Improve the accuracy of forecasting the dfrivers of workforce demand
  • Take advantage of not just the historical scheduling data, but also other variables such as detailed receipt data, marketing activities, weather conditions, annual special events and more.
  • Customized for your unique context to guarantee service availability, increase profitability and optimize personnel costs. 

Accurately predict your workforce demand

To define ideal staffing levels, it is required to forecast relevant demand drivers such as sales potential per department, order volumes and visitors. By applying rigorous optimization logic to maximize shift profitability for instance, we are able to calculate optimal number of employees and skills requirements to defined time-horizons down to 15-min accuracy. 

The forecasting process is customized to client specific needs, taking full advantage of available internal and external data sources. Pre-built, customizable forecasting models deliver reliable analytics processes for generating rolling, up-to-date forecasts as-a-service for select time windows. 

Forecast workforce demand values are fed into client-preferred WFM solutions and enable staffing levels to be more right, more often. In several applications, we've seen a significant increase in WFM process automation levels - producing significant time savings for  workforce planners. 

WFM process optimization

 

Scheduling
Combine predicted outputs with essential decision variables for satisfying individual preferences with demand drivers
  • Find the best solution from among billions of alternatives for business decisions
  • Decision optimization for improving efficiency, reducing costs and increasing profitability

Enhanced scheduling optimization

Machine Learning / AI  techniques can provide predictions, but this is just the foundation.  To move from predictions into better staffing decisions, we must also apply mathematics and advanced optimization techniques as part of the process. 

In today's competitive environment, organizations are challenged to re-think how they should approach their labor and what "good" looks like for them. In many settings staffing goals should be optimized for increased sales and superior customer service rather than being considered simply as cost to be minimized.

By deploying individualized staffing optimization tailored for your context, we help our clients to differentiate from their competitors. 

Optimization2

 

Planning
Ensure efficient workforce planning and contracting
  • Develop insights for workforce planning and contracting by leveraging data from workforce demand drivers and locations, seasonal changes, employee sick-leave and attrition data

Defining efficient workforce structure

WFM process execution requires an efficient workforce structure. 

We deliver insights that answer questions including:

-What is the forecast demand next week, month, year?

-How does forecast demand translate into headcount, required hours and various contracting scenarios?

-What types of skills are required per area/location to match demand?

-With varying demand across locations, how should I optimally align my resources?

-How do I define the optimal balance between monthly salaried and hourly contracted employees and maintain necessary flexibility?

 

From the blog

 

What happens when a digitally savvy retailer introduces physical stores?

While everyone is excited about the opportunities of automating and enhancing physical store customer experience, most retailers are missing out on the opportunities regarding their workforce development and getting people, processes and technology aligned in a way that delivers real value for customers.

Read more

Contact us

Want to hear more or discuss with our experts?

Please drop us a note and we'll get back to you!

missions@houston-analytics.com 

Contact (email)