To realize the full potential of existing Workforce Management (WFM) solutions in the market, Houston Analytics offers enhancements to these systems by applying advanced predictive analytics and world class optimization designed to meet the specific needs of each client's WFM process.
Houston's WFM solutions cover three crucial aspects of workforce management and scheduling:
Improve the forecasting accuracy of the demand drivers relevant for workforce planning and scheduling.
Our dedicated optimization engines allow us to enhance the shift manning and rostering logic to increase process automation and quality.
Develop more advanced insights for more proactive workforce planning by leveraging data from workforce demand drivers, seasonal changes, employee sick-leave and attrition data to create efficient workforce contract structures.
To define ideal staffing levels, it is required to forecast relevant demand drivers such as sales potential per department, order volumes and visitors. By applying rigorous optimization logic to maximize shift profitability for instance, we are able to calculate optimal number of employees and skills requirements to defined time-horizons down to 15-min accuracy.
The forecasting process is customized to client specific needs, taking full advantage of available internal and external data sources. Pre-built, customizable forecasting models deliver reliable analytics processes for generating rolling, up-to-date forecasts as-a-service for select time windows.
Forecast workforce demand values are fed into client-preferred WFM solutions and enable staffing levels to be more right, more often. In several applications, we've seen a significant increase in WFM process automation levels - producing significant time savings for workforce planners.
Machine Learning / AI techniques can provide predictions, but this is just the foundation. To move from predictions into better staffing decisions, we must also apply mathematics and advanced optimization techniques as part of the process.
In today's competitive environment, organizations are challenged to re-think how they should approach their labor and what "good" looks like for them. In many settings staffing goals should be optimized for increased sales and superior customer service rather than being considered simply as cost to be minimized.
By deploying individualized staffing optimization tailored for your context, we help our clients to differentiate from their competitors.
WFM process execution requires an efficient workforce structure.
We deliver insights that answer questions including:
-What is the forecast demand next week, month, year?
-How does forecast demand translate into headcount, required hours and various contracting scenarios?
-What types of skills are required per area/location to match demand?
-With varying demand across locations, how should I optimally align my resources?
-How do I define the optimal balance between monthly salaried and hourly contracted employees and maintain necessary flexibility?